A. If you need a reference from a previous employer, ring them or send them an email. Don’t let them be caught by surprise. And don’t just stop at asking them for a written reference, or to be a referee. You also need to let them know what the job is you’re applying for, and what they will be asked to do. Be specific. There’s nothing worse than being a referee without this kind of information (I know from experience!). Go the extra mile, and send a copy of your job application as an attachment, so that your referee will know what the job requirements or selection criteria of the job you’ve applied for are, and also what you’ve said about yourself. Give a couple of pointers if you want to – for example ‘I was hoping you could talk about my sales experience’ or ‘I’d appreciate it if you can refer to how I work with a team.’
Also try to remember to set up your references in advance. When you leave a job, ask if your boss will be a referee for you in the future. You can then gently remind them that they agreed to be your referee when you need to contact them. Use your most recent employer – it looks odd if you rely on a reference from years and years ago. And don’t forget to be polite and say thank you – they’re doing you a favour, you know.
A. The days of women ‘having’ to entertain clients or colleagues on her partner or husband’s behalf are long gone, but so too are the days of having not to. This is a decision best made on a situation by situation basis. Don’t go to one of your partner’s work events if it doesn’t appeal to you, if you have something else on, or if you simply want some rest and relaxation in the evenings or on the weekend. But it’s also important to consider the positives of attending, what your company and support might mean to your partner, and how it might strengthen your relationship through shared experiences. Also consider whether your partner would do the same for you. Don’t feel pressured into it. When it suits you, go along and enjoy yourself.
A. If you’re going for a job in culture and the arts, or another more offbeat industry, dress appropriately for the field. It’s okay to look a bit different; it helps you to be remembered after an interview. However, don’t take it too far. You can do a lot with interesting accessories, such going as retro or vintage, adding some fabulous shoes, or toting an unusual bag or briefcase. Wear these with some more professional, businesslike clothing. Shoes in particular seem to be a good way to stand out (excuse the pun). I’ve heard of two job applicants who had positive comments from interviewers about their shoes – one who wore blue velvet court shoes with a navy suit, and another who teamed Mary Janes with a business skirt. They both got the job! As in a social situation, a chat about clothes in a professional context can break the ice. Having your own style is also useful for dressing for success more generally. Always make sure you’re well groomed, neat and tidy. Make a statement with personal touches, your jewellery, a scarf, or even your buttons. You don’t want to be a follower, in fashion or in your career, and look like you’re just part of the pack. Show instead that you’re someone special.
A. Yes, actually it is true. Some potential employers will Google you, and look at social networking pages like Facebook, My Space and at Twitter too. It’s not best practice, but it does happen. Unfortunately, it can mean that some people might not get the jobs they want offered to them, or have their careers adversely affected in other ways, because of the content of their Facebook pages or Twitter accounts. Be web smart. A good way to career proof your Facebook account is to adjust your privacy settings. Some jobseekers take down their pages. If you don’t want to do this, edit your content and photos for anything potentially embarrassing, and make sure there’s nothing on your page that doesn’t put you in a positive light.TEST
A. I think you urgently need to talk to your employer about this. It doesn’t sound as though you are all getting the same opportunity to work, as the method of notification is quite random. You can’t wait for that text all day! I agree with you – it does sound a bit unfair. Talk to your boss and find out if there is a more equitable way of giving out the work. Even if you’re employed as a casual, you still have the right to be treated with respect.
A. It’s never a good idea to lie in job applications about anything. One way or another, the truth will come to the surface, and your honesty and integrity will then be at stake. So no, don’t lie about your age. But there are a number of other things you can do to emphasise the positives of being an older employee. First, remember that you’ve got a lot to offer. Mature workers are often among the most committed and hard working and it never hurts to point this out. Focus on your transferable skills – the ones you bring to the position from your previous employment, and the rich wisdom of your life experience. Stress your enthusiasm and willingness to learn. Also, make sure you sound up to date. A give away on job applications is when job hunters use old fashioned terms; ‘typing’ versus ‘word-processing’, or not demonstrating technological knowledge and skills. Try to keep your descriptions of your previous work to the point, too – if you refer to your previous career, don’t refer to it as your ‘long’ career. Describe it instead as rewarding or successful. On your CV, if you list your hobbies, don’t emphasise your love for music or activities that the younger people who may be assessing your application may never have heard of. Going on about the Beach Boys isn’t a great idea. Also, try to find some voluntary work in your field, so that you have current knowledge and networks. Finally, make sure you include a flattering photo, so that any assumptions aren’t made about you and what you may look like. To win that job, don’t age yourself - but don’t lie!
A. I get this problem a lot! It’s very difficult, isn’t it, when the question you hear over and over again, not just from your teachers, but sometimes from your parents too, is “what do you want to do?” Take heart. You’re not alone. Lots of people don’t know exactly what they want to do in their career while they are in their teens. In fact, it can be more of a problem if you are too narrow minded about it! The other fact is that some of the jobs your generation are likely to do in life haven’t even been invented yet. The world of work is changing very fast, and will continue to do so. So – while you are choosing subjects for your Certificate of Education, there are a couple of things to keep in mind. First, make sure you go with your strengths. Choose subjects that you are good at, and that you’re interested in. Second – go broad. Select a mix of subjects that are going to give you a wide range of choices later on, as you do further study and training, so that you have a lot of opportunities open to you. The world of work can be your oyster!
A. Thanks for your question. The good thing about applying for university these days is there are lots of different routes for entry. It’s important not to give up hope if you don’t get exactly the right mark for your year twelve studies. If you have a university in mind, why not get in touch with them, and find out if there is an alternative entry route to the course you are looking at? For example, if you don’t get the marks you need for initial entry to become a vet, you may be able to do a first degree in a related field, such as biological science, which will then give you another chance of applying for vet science at a later date, when you have completed the bachelor degree, or even just first or second year. Contact student services at a couple of other universities too, as they may have different entry requirements and access. The reason for doing this is that it will set your mind at rest, and you won’t feel so stressed while you’re studying for your exams – you might even do better because you are not so anxious! It might not seem so to you at the moment, but there are always plenty of opportunities in life to reach your goal through different routes. Study hard, stay positive and good luck!
A. Poor you! You certainly do need some extra support at the moment and that starts by taking your personal issues seriously. What is showing up more and more in research is the effect of our personal lives on our work. If you think you are successfully shutting off your home, relationship or personal problems when you go to work, you’re wrong. Stress and worry have been proven to lead to reduced concentration, mishaps and accidents, anger, depression and taking time off work. It sounds as if you need some face-to-face support to focus on how to handle your personal issues. Having someone listen to you is the key. So, phone a friend, sit down with a family member, Talk to a good friend or family member, make an appointment with a counsellor or another mental health professional as soon as you can - don’t let your ex-boyfriend cost you your job.
A. A. People sometimes think that the best career path is to move to a new job, but this isn’t necessarily the case. If you stay with an organisation, they will often reward you for your knowledge and commitment. So, before you move on, take a very good look at where you are now and what it offers you. If you decide it is in your best interest to stay, it is in your employer's best interest for you to stay too. Recruiting, inducting and training new staff costs employers a large percentage of their profits each year. And even if you are planning on leaving in the more distant future then it is in your employer's best interest to have you leave being a happy employee – for this is the best public relations any company can buy. So how can you maximise your experience as an employee? The first step will be to find out from your employer what their plans might be for you and your position. The next step is to assist your employer to understand what motivates you to come to work other than your pay cheque. Why this particular job? Or firm? Share both sides of the story to work out how you can both make the most of each other- both for the good of the company and the good for you. Consider how you could make an ok job into a great job. There are many ways to partner your employer: and the best way to start is with a simple conversation – a conversation where both parties actually talk about they want and need. Start talking!
A.
Have you tried asking?
It’s amazing how we hold back from asking people in jobs we’d like for a bit of information about how they got there. The truth is, they’re people too, and often happy to share the secrets of their success (everyone likes to show off a little).
Target the person who has the job of your dreams. For example, if you’ve always wanted to be an event manager, but have no idea how people get to manage events – ring an event manager and ask them! Most people who are passionate about their work love to talk about it and the path they took to reach their goal.
Don’t be afraid to make a call and ask for a little of someone’s time, by phone or by email, or in person. Prepare by making sure you have some background information about them and their organisation, and make sure, in your initial contact, that you let them know your appreciation for giving you their time. Some people may be too busy, but if you persevere, you will find someone who will tell you just what you need to know. And who knows where that conversation might lead?
A.
Sure do! Success is often about the words you use. People who read a lot of job applications often see the same old tired language used to describe the applicant. ‘Good communicator’ and ‘good organisational skills’ for example, are both over-used in resumes, portfolios and selections criteria.
What stand out are applicants who are more original and accurate about themselves. The trick is to choose descriptive words that are much more fresh and appealing.
Consider these words: articulate; calm; creative; strategic; logical; resourceful; effective; analytical; systematic; enthusiastic; focussed; perceptive; determined; versatile; responsible; proficient. Words like these can lift a job application to a whole new level.
Consult a thesaurus or dictionary to give your application the edge. Also make sure you match your language with any descriptors used by the employers in their job advertisements, job descriptions or selection criteria. If they ask for someone who is competitive, make sure work use the word competitive somewhere in your application – backed up by a pertinent example.
Your goal is to appear to be the perfect match for the job: just what the employer is looking for.
Put words to work for you.
A. Poor you! There’s nothing worse than freezing up in a job interview, but don’t worry – you’re not alone. It has happened to many people at one time or another.
There’s also plenty you can do to prevent it. For a start, remember that a job interview is not the place to be modest. It’s not the place to be overly arrogant either, so it’s a matter of drawing a line between the two. The trick to doing this is to focus on your skills and abilities. You don’t want to just go into an interview and say “I am the greatest” but you do need to confidently be able to say “I am great at…” whatever that may be.
To get in touch with what you are great at, make a list of what you know your top five employment strengths are. Then ask around. Ask people you know what they think stands out about you. Ask your friends, workmates past and previous, an old boss, your sister – even your mum! They’ll affirm for you the skills you possess.
Then, when you’re asked what your strengths are, keep in your mind the voices of those people telling you what you’re good at, and speak up with pride.
The next job you want will be yours!
A.
It’s time for an honest conversation with your work mate, and the New Year is a great time for it. Be pro-active. Take her aside and ask her if she has any holidays planned for the forthcoming year. Share your own holiday plans with her.
Make it clear that there are a certain number of days that you can cover for her, but that you can’t go beyond that. Also ask her if she is prepared to do the same for you, so that she understands it is a fair swap, not just a favour that you are doing her all the time.
Then, if she asks you to cover extra days in the future, you can remind her of your arrangement, and say that you can’t go beyond what you’ve already agreed.
That way, you’re still being a good work colleague and friend, but you won’t be taken advantage of anymore.
A. It sounds as if you are a bit suspicious of your boyfriend, but you might not need to be. Some people really do prefer to keep their work events separate from their personal life. It gives them time to relax with the people they are with every day, and those relationships are important for working effectively.
However, you do need to ask yourself: is his behaviour part of a bigger pattern? Does your boyfriend often leave you out, and not invite you to get-togethers with his family, for example, or to go out with his mates? If he is not including you in his life in other ways, then you are right to be concerned about him not asking you to his work function.
Bring it up with him in a non-confrontational way. He may be unaware that he is keeping you out of areas of his life. See if you can go to more events as a couple.
Start by asking him to your own work events – if you don’t ask him, then it isn’t fair to expect him to ask you. But also remember that the best relationships are built on being able to give each other space, and enjoy both times together and times apart.
Trust each other.
A. I sure do! If you want to have a fantastic career year in 2010, why not make a resolution to keep a career journal this year? It’s a great technique that works by keeping you on track with what you want to achieve.
Find a notebook that inspires you, or open a file on your computer. Set your career goals in your journal, and record the steps required to meet those goals.
Give yourself the satisfaction of ticking or crossing off each step as you achieve it. Take the time to reflect on what you are doing at work, and where you are heading.
Write about the struggles and joys of each step and track your journey. You might choose to write in this journal daily if you are going through a period of intense career change, or more sporadically if you are settled into your career.
Write lists, ideas, and notes to yourself. In your journal, give yourself permission to take your career seriously, and to enjoy the process.
At the end of 2010, with your journal, you’ll be able to look back at all you’ve achieved, which will probably be much more than you think.
Have a great 2010!
A. It is definitely worth taking a short term job opportunity.
In the current economic climate, temporary or limited term contracts are becoming more popular with organisations with short term HR issues. The good news is that limited term contracts may lead to permanent positions, because employers can use them to ‘try before they buy’ and as such it can be a foot in the door.
Having a chance to show off your skills is a perfect way to convince an employer that they can’t do without you. And they can’t! In fact, you may even find you like short term contract work.
If you do, consider registering with one of an agency for temporary and limited term contract positions. Some have specialised positions such as computer related or blue collar and trade positions. Others focus on specific industries such as banking. Some of the larger ones will assist you to keep your skills up to date if you are a regular temp staff member. And don't forget that it is fine to register your skills with more than one agency.
Depending on your skills and background you might even wish to investigate self-employment as a way of 'selling your skills'.
Give a contract a try.
A. There is one easy way to handle gossip in the workplace - don’t join in!
An old saying is that people who gossip with you will gossip about you. There’s nothing worse than gossip that just keep going on and on, becoming more and more inaccurate as it is passed along.
If you want to break the gossip cycle where you work, your first step is to be the change you want, and decide not to gossip yourself. Make a commitment to it.
The self-development writer Louise Hay once commented that when she made the decision not to gossip anymore, for a while she had nothing to say! So don’t be surprised if you are at a loss for words initially. You’ll soon find other, more interesting topics of conversation.
The next step is to decide not to listen to gossip. Excuse yourself, or change the subject, if someone else starts gossiping or talking about others in a way you don’t like.
It will feel a bit strange at first, but you will soon find that once you are out of the gossip loop, you don’t notice it as much and it won’t bother you in the same way anymore.
A. Plenty! If you are employed, then you can maximise your employment entitlements. Many people are not sure what they are entitled to – they are missing out.
Explore your employee benefits. This may mean investigating superannuation options, salary packaging (from lap-tops to gym membership), share ownership, in service training, flexible working practices or study time release. Ask your payroll officer or union representative for a copy of your award entitlements.
When it is time for your performance review at work - if there are no more pay rises to be had, then ask for other benefits like training. Ask your employer if you can use work resources for your study.
With regard to maximising your pay packet, see an independent financial adviser to find out what would be best for you, and then take the time to implement their advice at work.
US research indicates that productivity can pick up by up to 30% when employees reduce their financial stress and increase their feelings of competence and control over their finances.
Your productivity = your employability. Maximise- you’re entitled.
A. While jobs are scarcer at home and abroad, getting some international work experience is always a good idea. The secret is, though, that it doesn’t always matter what you do overseas, and this applies especially today.
While it’s great if you can get work in your field, having an international perspective is increasingly a great hook for employability.
As the global village continues to shrink, being skilled at working in an international context is becoming valuable in itself. If you are planning on going overseas, do make sure you do your homework about working visas by visiting your local consulate.
Organise your passport before you need it so that there is nothing to stop you getting on a plane. ‘Pre-travel’ on the internet!
Then go for it: travelling opens your mind and your possibilities.
A. At the moment you are facing a big wall of fear. To blast through this wall, you need to break it down by identifying your roadblocks: the underyling reasons that are stopping you moving on.
Make a list of all the things you think hold you back, big and small. By making this list you’ll find that your wall of fear is actually made of bricks of separate worries. When you’ve identified your particular roadblocks, take the time to work with yourself on them one-by-one and solve each roadblock in turn.
Is it money worries holding you back? Then look for a financial planner to help you get your money act together. Is it a health issue? Seek out a health professional. Lack of qualifications? Look for a course to improve your skills. A psychological block? Seek out a counsellor to assist you. Maybe you need a makeover, a new haircut – or new clothes!
One by one: Name the block, find the solution, and take the action, and you’ll soon start to see that there is nothing in your way anymore.
A. Do you want to know a secret? Really confident people all have their own crisis of confidence too. Frequently. We all do. What’s more – sometimes, those really confident people aren’t really confident – they’re just acting that way. Being confident about things you do well is an essential skill. Acting confident about those you aren't is just as important.
You have three possible responses to any situation:
1) Confidence;
2) Acting Confident;
3) Rejecting the issue or event;
4) Learning more so that you can become confident.
Option number three is always a possibility. Option number one is great - for the things you are good at. But options two and four are the reality of most of our daily practice. So let's look at those.
If you aren’t having much career success your self esteem will take a fair shattering. This is where acting confident is a great option. Acting as if you are ok will help you to actually be ok. One sure-fire trick is the simplest of all – to smile! When people smile they attract positive people. When positive people surround you, you too will find it easier to become positive. And with a positive attitude comes confidence. Smiling makes you act confident, so that you will become confident. Smiling will keep your foot in most doors. Add a confident stride and willingness to learn and listen and you have the winning combination.
Another great way of increasing your confidence or at least your look of confidence is to enrol in adult acting classes. This is one of those general skills that help no matter what the situation. From interviews to leadership roles, acting confident (no matter how you feel inside) is an essential skill.
What about option four? Learning more? Take a look at the situations and people that sap you of your confidence. Whether it’s a certain work mate or friend, or member of your family - work on that relationship. Or are you lacking confidence because there is a skill you are being asked to use that you really aren’t competent in? Then look and ask for training so that you can do the job with confidence. Once you begin to learn and practice new skills, you will become more confident in them.
Act as if you believe in yourself and other people will start to believe in you too.
A. Sure do! You’re right; clutter and chaos really does affect your work performance. It’s time to get more organised. Follow these easy and essential guidelines:
- Clear the clutter. When you have really cleared the clutter (and you might want to get a friend to help you if you have trouble throwing away anything), then make a date with yourself to do this at regular intervals.
- Organise the clutter that is left. Keep things in their place. If you really have trouble, you might find it useful to label where things live.
- Write to yourself. We all use different tools for reminding us of important events or tasks. Do what works for you. Options for writing things down include: texting yourself on your phone, emailing yourself, the back of your hand; post-it notes; lists on the fridge; notes to yourself on your car windscreen, mirror, front door; paper diary; calendar; or electronic diary (on your PC or hand held). Just make sure you write it somewhere.
- Read what you wrote and commit to regular goals to achieve your written instructions to yourself – hourly, daily, weekly and longer term. Saying you will do something, and then actually doing it is good for your confidence and your professional profile.
- Handle 90% of things ONCE. Think about this one. It‘s simple and it works. Deal with whatever it is the first time – don’t keep going back again, it wastes your precious time and energy.
A. The one thing that will ensure you achieve at work, or at anything else in life for that matter, is to LISTEN. It has been said that listening is the most powerful of all the communication tools given to the human race. Listening is the tool which builds real relationships and provides the building blocks for the most creative ideas and business successes.
Improving our listening skills might include: listening instead of talking too much in a job interview, listening to what is being sought in an employee or a consultant, listening instead of talking in a meeting (set a maximum amount of how many comments you will make).
One area of listening where we all fall short these days is virtual listening. We receive so many e-mails and are provided with so much information that often we misread, misunderstand and simply don’t process properly. Don’t overload. Allow a reasonable amount of time to process and reply. Don’t fall into the trap of thinking every e-mail must be answered instantly – in fact some management experts are beginning to suggest that instead of it being a sign of efficiency, it is actually a sign of inefficiency – if you have time to answer your e-mails immediately, you are not doing your job. Slow down. Send an automatic reply if required: Your latest e-mail has been received. In order to take the time to respond effectively, I will reply as soon as possible. Thank you. Take time to listen, virtually or in person.
A. What looks like a big business leap from the outside is often a series of small steps from the inside. Follow in the footsteps of these business giants. Richard Branson, the owner of Virgin Airlines, got his career start through a start-up business of his own: a music magazine. He sold the advertising space himself, from a phone box, with a stack of coins and a phone book beside him. He’s not the only one. Anita Roddick, the founder of The Body Shop? You guessed it. She was at home filling small bottles with shampoo to make her business start. And the creators of the famous American cookies, Pepperidge Farm, started by making cookies in their family kitchen.
It only takes one small step to start a journey: yours.
A. Good on you! Keep sending those job applications, and you’ll soon see the results. Meanwhile, it’s vital to keep track of your job search research and applications. The easiest way is to create a database on the computer, on a spreadsheet or simple word processed table.
The most important part is the collection of accurate records. You will find it useful to keep contact details and names of all people you communicate with as well as their contact details. Log this information with dates and times in case you need this information later. Knowing when you sent applications and when it would be reasonable to ring to ask for feedback (ie. When you think you can safely assume the selection process is finished) are useful types of information to keep if you are serious about following through your contacts.
Record keeping is also really important if you are cold calling about jobs. This information stops you from wasting time by accidentally contacting the same companies twice. Collecting information about the direct phone numbers and names of useful contact people, and estimated time to follow up the contact is a key to successful cold calling.
A job search file might be useful too – to collect pamphlets, job descriptions, samples of application forms and selection criteria and other written materials for your own resources. An electronic version of a job search file with copies of all applications carefully documented can make any future applications easier to put together as there are often things you can cut and paste from one application to another. Good luck!
A. I once asked an entrepreneur what he would do if his business failed. He answered without hesitation: "Get up the next day and start another business." People who are successful aren’t the ones who have never made a mistake. They are the ones who have made plenty of them. I know that times are still financially rough, but some of the most successful businesses have been created during hard times. Don’t give up on yourself or your business idea before you’ve begun. Make a start at least. If you can get a business started in this financial climate, you’re likely to be onto a winner. And if at first you fail: pick yourself up, dust yourself off, and try again. Failure isn't a prediction of failure. Learn enough from failure, and you'll achieve success.
A. Competitions to do with your employment are a great way to try something new with nothing to lose but some time and energy. Not only do competitions get you motivated, they also introduce you to new people and experiences. It’s actually the process of taking part that is of most benefit. Entering a competition will help you to think about what you do best. Some competitions encourage networking between participants, so you could meet some great people too. If you become a finalist or win that becomes just an extra bonus!
Then there are awards. There are hundreds of awards that can be won. And did you know that many are actually done by self nomination? “Award winning” books, songs, web pages, inventions, reports, films and business people are often selected from people who enter themselves. If you have done something well, or different or spectacular – think about entering yourself, or your team or organisation in an award. Having worked for an award winning organisation is also good for your profile. Explore many types of awards – some related to your work life and others relating to your activities outside of work. Look out for industry awards, organisational awards, youth awards and the myriad of business and other specific awards. It’s well worth the effort.
A. A second language can be a vital employment skill. If English is your first language, do consider learning a second. This can be an effective strategy in many field of employment, and could put you one step ahead of other job applicants. In some industries such as hospitality and tourism a second language is almost a must for the higher level jobs. If you speak a language other than English as your first language, then make the most of it. And while you are thinking about languages you might also like to consider: learning sign language to assist you if you are interested in working with the hearing impaired; learning more about body language to help you in interviews and networking, or learning techno-language which will assist you in communicating with technologies.
A. Why not look for a peer mentor? A peer mentor is someone who agrees to act as a career mentor for you, and you agree, in return, to do the same for them. Your peer mentor might be roughly at the same stage of their career as you are, though you may not be in the same field. They might be a friend or a colleague, or someone you studied with. Make sure you choose someone with whom you feel comfortable discussing your career goals and concerns. Arrange to meet regularly, once a month or so, to talk about your challenges and successes, to check in on each other and support each other. Peer mentoring can be very successful, because the key to effective mentoring is honesty. With a mentor who is a supervisor or higher on the career ladder than you, it may feel like a risk sharing how you are really feeling. That’s why a ‘peer mentor’ can be so valuable instead. With someone who you feel is level pegging with you, you’re able to share problems without feeling judged. A peer mentor is also someone who will act like your conscience when you are making career or ethical decisions. Agree to ask each other the hard questions. A good peer mentor has permission to tell you to stop acting outside your values. An effective peer mentor knows that you already have the answers and that you just need a prod in the right direction in most cases. Look out for a peer mentor- it will change your working life for the better.
A. If you can’t go for a promotion and you feel your skills aren’t being fully utilised or recognised then consider moving sideways. Investigate a job at the same or similar level to yours that might offer you new learning opportunities and a chance to multi-skill. Consider transferring to another office, across town, interstate or even internationally if you can, within your current organisation. If there are no possibilities in your current organisation, then maybe it is time to look outside. There are still plenty of job out there. Although you may not receive a pay rise with a sideways move, this can be a great option if you can’t see any further progression in the job you’re in. A new situation will always offer new opportunities. Twelve months from now that dream job may be yours for the taking – from your new angle.
A. Yes! Say Yes! Saying yes to new experiences is the key to standing out in a crowd. It is also essential to building up new skills and networks. A high flying executive once told me that when he started out, he made a conscious decision to say ‘yes’ no matter what he was asked to do. Sure, he admitted that after saying yes he would sometimes go to his office and shake, but he always came through. Be someone who learns to thrive on new and changing environments.
Try saying yes to:
- taking on extra duties;
- attending an introduction event to a work-related club or association;
- any opportunity to meet new people in job-related networks;
- filling in or acting as proxy for a colleague who can’t attend a meeting;
- taking on some additional part time, temporary or casual work in your field;
- doing some further study and
- attending a course on something that sounds interesting or new in your area.
A. No! Your professional development is more important than ever. If you say I don't have time or how will this make my job safer right now, then you’re being reactive about your career rather than proactive. The key to staying employable and achieving career success is to, like the scout, always be prepared. It’s important to strike a balance between learning on the run and increasing your knowledge base so that you are armed with knowledge, skills and networks when you need them. Even if you’re not in the position of having your employer pay for professional development, then don’t think it isn’t for you. Do it yourself. Keep an eye on community and local newspapers and publications and brochures in your public library or community college. Scan publications in your chosen field. Take any opportunity to take up professional development training to build your career confidence.
A. If your CV resembles a sieve, relax. You’re not alone. Most people have a gap or two in their CV, which probably worries them more than the rest of it put together. But there are a number of ways to deal with the inevitable gaps we have in our employment history, whether they are due to taking time out to have children, wandering the globe for a year or two, time spent in casual employment, a long illness, a period of unemployment, or dropping out of school or university and (almost) disappearing off the face of the earth.
The best way to deal with gaps is to be honest. There is nothing that alarms a potential employer more than an obvious gap, especially if it has been hastily and poorly disguised. This suggests dishonesty, rather than cleverness. Employers do look at dates, and how things fit together. That's because they are trying to get an overall impression about you. Some people change dates in an attempt to disguise their age, or the fact that they didn't complete school, or their degree. If there are clear contradictions then trying to disguise a gap is a big mistake. Instead, stop thinking about your gaps as a disadvantage. First, know that your CV will not be the only one with gaps. Your potential employer will be more impressed with how you deal with them.
Focus on the skills you have obtained, no matter what you were doing. You might be surprised at the skills you have developed (and probably overlooked). Such skills might be generic, focusing upon communication or time management, or completion of targets. By focusing on your skills you highlight that you have an employment track record, and that you are highly employable. Focusing upon your skills can also assist you if you don't have the qualification or degree requested. Before you write yourself off, check the criterion closely. It probably says "a relevant qualification or equivalent". Some of the most impressive job applications (and successful applicants) are those who don't have the exact degree required, but have gone to town on "or equivalent". There is no such thing as an employability gap. Everything you do and have done can enhance your employability.
A. Yes – STEP AWAY FROM YOUR DESK.
No matter what work you are doing, it is essential to take an exercise break frequently, especially if you are working at a computer. Stretch, go for a walk, or go for a swim. Don’t try to plough through. You will increase your productivity and stamina through regular exercise. It will make you work smarter.
Exercise is a great confidence builder too. Keeping fit not only helps you to look better physically; it helps you feel better emotionally. One of the best ways to deal with worry, anxiety and depression is exercise. When we exercise, our bodies release endorphins, soothing us naturally. Use your lunchtime break to walk with a colleague from another organisation or department. Join a gym near where you have an eye for another job. Play a sport which is a common pastime in the next job that you want – maybe it’s time to learn golf, volleyball or tennis?
Taking care of your health is major employability maintenance. Your body is your ‘factory’, and you can’t afford to get run down. See your GP for regular physicals and pay attention to health promotion, not just exercise but your diet too.
For body and mind, be health smart. You’ll add years to your employment shelf life.
A. Think your friends and family can’t scare you?
Ask three of them, or better still, friends-of-friends to act as a mock interview panel for you. If you take the process seriously, you will be prepared to answer basic questions such as:
“Why do you want this job?”
“What have you got to offer?”
“Why should we choose you?”
“Can you give an example of relevant experience?”
Also develop your own questions that are reflective of your career area. Always hone in on your most positive moments.
Have a list of positive work related experiences that you can draw from as examples of your skills. The most common type of interview at the moment is a behaviourally based one, but just like resumes, look for ‘fashions’. This means you will be asked how you would, or have, reacted in certain situations. Have a few situations ready in your head.
A great rule of thumb is to answer each question with an example of a situation, the tasks which faced you in that situation, the actions you took and how well the resulting situation was. If you use this as a framework for answering any question at interview you will shine. If you’re going for your first job, it can be difficult to give work related examples.
This is why work experience and volunteer work is useful to draw on. If you have no work experience at all, then draw on team experiences at school or in your sports club.
Interviews are like exams – practice in answering the questions is a key to success.
A. This is a worrying time, and there is one way you can alleviate some of your stress. You can do this while you are employed by following the rule of paying yourself first.
Learn to pay yourself the first 10-20% of your wage when you are working and put it somewhere safe for an employment rainy day. These savings will build up more quickly than you think.
Aim to have three to six months wages sitting in an account that you can easily access, and you will reduce your stress. This is money that everyone should have hidden away.
A. One of the most common mistakes people make when applying for jobs is that they don't make their application specific enough. They send off their CV and assume the employer will work out what makes them right for the job. The truth is - the employer won't.
Making your application applicable is your job. You can do this in a number of ways:
- When you are writing selection criteria, ensure that the examples you choose for each criterion are highly applicable to the job at hand. Ask yourself if you are using the best example. If you don't have an appropriate example, use an example that shows your transferable skills - and point this out. Make it obvious.
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This matching can be as simple as reflecting the language used by the employer in their advertisement or selection criteria. If they call a skill “extensive networking ability” then you need to write about your “extensive networks with many professionals in the industry” and NOT say “I have a good working relationship with many professionals in the industry”. See the difference?
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Your portfolio should also feature appropriate skills or practical examples. It is better to have a few relevant portfolio items than too many which are not.
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Your CV should match the selection criteria and the job description. This is a very common error. There is no use applying for a job in the arts and then listing your hobbies as soccer and surfing, especially if you are trying to make a career shift into a new area. Tailor make your CV to the job for an ideal fit, otherwise the employer will wonder why you are applying at all.
- Ensure that every word you use is aimed directly at the job. This doesn't mean that you need to start from scratch every time you apply for a job. Instead, focus upon presenting the right version of your application and yourself. Think of your application as a dress made especially for you. You will need to make a few alterations here and there for a perfect fit. What you don't want to do is present one-size fits all, mass produced item. It stands out a mile.
A. EQ stands for Emotional Intelligence. Emotional intelligence is vital for success at work, and is also a key to employability.
Each of us has an EQ: an emotional quotient, as well as an IQ: intelligence quotient. It has been argued that it is our EQ, rather than our IQ, that is a predictor of career success. Being "smart" isn’t enough if you aren’t "people smart".
Our emotional intelligence refers to how we handle our own feelings as well as the feelings of others. It is to do with how we communicate and interact and give and receive feedback, both verbally and non-verbally.
In his now classic book, Working with Emotional Intelligence, Daniel Goleman defined emotional intelligence as having five factors: self awareness, self regulation, motivation, social competence, empathy and social skills. We all have different levels of competence in these five areas. You’ll know people who are highly emotionally intelligent, and you’ll certainly know people who aren’t.
We also all have a different emotional intelligence style. You are likely to predominantly be one of these four styles: reflective/analytical (fact focussed); organised/practical (systems oriented); conceptual/intuitive (open-minded) or empathetic/expressive (feeling centred). By finding out which style you are you can draw upon your strengths and develop the areas in which you are lacking.
Recognising different styles will also help you to deal with other people – you’ll learn to recognise where others are coming from. In teamwork, you can utilise diverse skill strengths, instead of expecting everyone to deal with a task the same way as you do.
Try reading about the subject or go on line. There are books, quizzes and plenty of other resources available. Learning about your emotional intelligence is an ideal way to improve your employability and work performance.
A. First of all, don’t panic. Second, you might want to consider further education or retraining at this time. Whenever unemployment looks tipped to rise, there is usually a rise in education rates as more people go back to study. And further education isn’t just a good strategy when things get tough. It’s a good strategy for life.
Life-long learning and life-long employability are linked. This doesn’t mean you need to instantly enrol for an MBA. It means seeing your working life as a journey. You’ll need to pause at various outposts to pick up new knowledge.
Increasing your qualification levels is a major way of increasing your job success. If you want to increase your employability, study is an ideal step. Whether you embark on a degree or a short course, widening your knowledge network is a key to widening your employability network.
Today, there are so many ways to study; you will find one to suit you:
- University
- TAFE or Community College
- Business College
- Correspondence Courses
- Short Courses
- Night School
- Virtual Learning
Alternatively, become an autodidact and teach yourself. Read, write, learn. Many a self-made man or woman is a self-taught man or woman. Don’t miss out.
A. I’m glad you’re thinking about applying for a part time job while you are still at school. Did you know that having a part time job while you are in your teens is one of the biggest predictors of career success? It’s true. The sooner you get a job, the sooner you’ll learn about the world of work and develop your personal work ethic. This will stand you in good stead later in life.
If you are applying for a part time job for the first time, you’ll still need a resume. This will be one to two pages. Include your personal details, such as your name and contact details, including your phone and email. Next, include your education information, where you go to school, your year level, and the standard you are reaching. Don’t be shy if you’ve done well.
Note down any clubs or organisations you belong to, including sporting and community organisations. Also include any relevant hobbies and interests you have. Make sure you include any successes, such as awards or trophies. You can also include a personal statement about who you are and the personal qualities you believe you can offer, such as being hard-working, enthusiastic, a self starter, or willing to learn. And ask two trusted adults (such as a teacher, a family friends or a club organiser) to provide a character reference for you. This can be a letter you attach, or you can provide their phone or email contact details.
Then it is time to think about where you want to work. See what is available in your local area first, so that travel is easier for you. There are lots of jobs in the food, retail and hospitality sectors for school aged staff, and many of them have great training opportunities. This is a good place to start.
You might also want to consider looking for a holiday job, as lots of employers needs extra staff over Christmas. Keep your eyes open over the next couple of months for these opportunities – they will be looking for staff soon. And don’t be afraid to walk right in and ask for information about job opportunities at a place you’d like to work. You might just strike it lucky first time.
A. Testimonials can be a great boost to your career. Testimonials are written 'testimonies' about you. They can be written by your past and present employer, your supervisor, your colleagues and co-workers, your mentor, co-members of Boards, Committees or community groups, or if you have undertaken a period of study, your lecturer or tutor.
A testimonial is a little like a written reference, but it can be shorter than that. You can ask for a general testimonial about your performance in the work place, or ask for one that focuses upon your performance in a particular capacity, using specific skills, or on a certain project.
For testimonials; strike while the iron is hot. Ask for a written testimonial when you know you have done a good job. Don't wait to contact someone for one until five years afterwards - they won't write about you and your abilities in quite the same way.
Your testimonials have a range of uses. You can attach them to your resume, inquiry letter or job application. If you have a great one about your general attitude to work, and it seems to sum you up, you can use it, or a short part of it, as a powerful opening statement about you on your resume or portfolio. Or use them as feature quotes relating to a period of employment, or group of skills.
Another way that they can be used is in selection criteria. If you have a testimonial stating that you have outstanding communication skills and the selection criteria suggests they are highly desirable- quote it! Testimonials can also be useful to take to interview.
Each time you quote from a testimonial, at the end of the selected quote, state the name and title of the person being quoted, a description (ie Mr/Ms blank, CEO, blank org, employer 2005 - 2008) and the date of the quote. Collect as many as you can so that you can pick and choose. Keep collecting them and keep them up to date.
A. Having children is a great time to make a career shift. To make the most of any overlap between your two careers, and to avoid having to start back at the beginning if you can, the key is to focus on your transferable skills.
In this case, you need to audit your skills, knowledge and ability. Start by listing the skills you used in your previous career. Which ones are personal attributes (like hard working, tenacious, friendly) and which ones are technical or career specific (related specifically to that job)?
Of all of these, which ones are transferable across a number of jobs or professions (like good interpersonal skills, client service, and time management)? It is the transferable skills that are the most useful to sell as they allow you to move and change across to other areas of employment.
You can then match your skills to those required by your new career. This process will also allow you to identify any skills or knowledge gaps in your new career, and where you need some training. Start fill in those gaps though some training in your new field, but assess if you have enough transferable skills to carry you across by auditing your skills.
A. First of all, don’t panic! Knowing what you want to do for the rest of your life at your age – in fact, at any age! – is almost impossible. The world of work is simply changing too fast to be able to be 100% certain about any career path. The job for life is an outdated concept. The only certainty is that no matter what career you choose, you will face change. In fact, you’re likely to face 3 – 5 career changes in your lifetime. The best skill you can learn is how to be adaptable and flexible in your career attitude.
So, how does this help you now? The trick is to keep your options open. Think about a number of various jobs that interest you. Try listing five jobs. Look up their study requirements. Are there any subjects that are needed for all those jobs? Then they’re on your list.
The most valuable subjects are those that give you the widest options and transferable knowledge and skills. Are there any subjects that are going to be ‘make or break’ to get into a particular course or career? Then look at those very carefully. You may choose to do those subjects now to be able to follow a particular career path.
But don’t forget – it isn’t the worst thing in the world to have to pick up a subject later on in life if you need to. And many courses have a wide variety of entry paths and flexible access requirements.
Also remember that while there might be people around you who seem certain about they want to do, they might just be the ones who drop out, or change their mind later. By learning to be flexible and allowing yourself to looking for the widest opportunities and choices you can now, you might just be avoiding locking yourself in to a career mistake in the future.
A. In answer to both your questions, there are lots of different pathways into university, and there are often many wonderful students who excel in their courses who have come in through alternative routes. At most universities and in most courses, there are bridging courses and many alternative entries, such as starting in one degree course and then transferring to another.
To find out more about a particular course, my advice is to go directly to the University and ask the lecturers or student support officers for more information. Don’t be afraid to ask about alternative entry. You’ll be welcomed.
A. It can be a frightening moment when you are faced with a potential employer or recruitment consultant and they ask you: “What salary are you after?” You want the job, but you don’t want to work for less than you are currently receiving. You quickly think of the possible options and in three seconds flat you determine your worth. This is not the way to determine your salary worth!
If you don’t value yourself as an employee, no one else is going to. It is vital to recognise your own unique skills. Many of us don’t like to ‘sell’ ourselves and don’t want to sing our own praises. In a job application, or in an interview, it is essential. When you put yourself out there on the job market – you literally have to market yourself. And if you don’t know your value - then you can’t market the product.
Don’t take a job that you know is underpaid, unless you are prepared to take some form of payment in kind, through opportunity, flexibility, or the gaining of networks and hard to get experience. Underpayment without considering other aspects of the job as worthwhile to you can lead to resentment and burnout.
At the same time make sure you consider the whole salary package. Many employers are providing superannuation on top of the legislated amount for example. You might also be offered a position which includes some living expenses, salary sacrificing, a vehicle with full personal use or even part payment of your home phone or mobile phone. Take all this into consideration to work out the best package for you.
A.
Lots of people get confused about this one! A full CV stands for curriculum vitae which come from Latin words meaning ‘over the course of your life’. A CV documents all of your previous experience. The word resume is French – it means ‘summary’. In a resume, you summarize your career and pick out the highlights.
You will have your own personal preferences on resume style. Just make sure you follow these key points:
- Your resume is your marketing tool for selling your labour – make sure it’s a truthful reflection of your ability, while at the same time an outstanding advertisement for you as a product;
- Keep it short – employers don’t have time to read through pages and pages of material;
- Have a critical friend or colleague read through it and give you feedback. Some employers who will throw out a resume at first glance if there is a spelling mistake or typo in it.
Make sure you create multiple versions of your resume. You’ll need three versions at least:
- A one page version, that markets you concisely and effectively, featuring your best work and beginning with a ‘biographical statement’ about yourself. To write one, imagine that you are writing a ‘blurb’ about yourself to go on the back of a book cover!
- A longer version, (maximum four pages) that can be tailor made to suit the job you are applying for; and
- Your full CV, documenting all your previous experience.
The biggest mistake most people make is sending in the wrong version. If you are sending an expression of interest, attach a one page resume, not a full CV – no one needs to know how you started out at McDonalds.
Whilst the best resumes are actually quite conservative to look at, there is a new model resume on the market that is worth considering, especially if you are looking for employment that requires high-level technological skills. The e-resume is beginning to take hold as an industry standard. It can take many forms. For example many of the employment web sites and recruitment company websites have electronic resume developers and formats.
An e-resume, or electronic resume, is quick and easy to send around to people as well as easy to keep updated. You might consider setting up a specific web page about yourself and your professional profile for potential employers to visit.
A. Mums often know best – and your mum is right on this one. Planning is a key to effective career change. Studies of University graduates have proven that people with a structured career plan, be it a five year plan or a ten year plan, have earned considerably more than their ‘planless’ counterparts later in life. (In fact, one study suggested they earned nearly double.)
Career changes cannot be ad hoc. They need to be well planned, in advance, and then well executed. This doesn’t mean ignoring a dream, or a fabulous, unexpected opportunity. It also doesn’t mean staying in a job that doesn’t excite you or meet your personal values. It means being ready for all opportunities, because you have planned for opportunity.
If you make a plan, even if your plan is only a few ideas or dreams jotted down on a piece of paper, it then becomes a tool to assist you with decision making. Ask yourself if the opportunity you are considering will actually get you closer to your goals. Always check your career movements against your ultimate plan. You will only ever get as far as you plan to take yourself. Therefore, plan to take yourself as far as you think you can go: plus one.
A. Technology has made it possible for many jobs to be done at home. Your first port of call is to your current employer to find out if the job you are doing, or another job in their organisation, can be done at home. Negotiate what is possible and remember that you’re an asset to your employer because you already have the training and skills they need. If you look for a new job, ask up front whether working from home is a possibility.
Parenting will change you in ways you might not expect. You might develop an interest that you didn’t have time for while you were in full time paid work. You might take up part time study. Watch Diane Keaton in the old movie Baby Boom or Eddie Murphy in Daddy Day Care for some inspiration. Being a parent isn’t a career ending - it might be a career beginning.
A. Not really. The way you dress is still important. Ever since power dressing we’ve known about this one. The trick is to wear the appropriate clothes: the appropriate garment for the appropriate occasion. It means not turning down an opportunity because you don’t have the right thing to wear.
If you are going for an interview, and you have been out of the paid work force for a while, your wardrobe will show it. So, even if you aren’t employed right now, don't let your work wardrobe completely disappear.
Continue to buy the occasional piece of clothing that would be suitable for work. That means that you have something to wear should you receive a casual contract, be asked to an event that might lead to work, or have to attend an interview. It also means you won't face huge costs when you go back to work, because the outlay for a brand new work wardrobe can be considerable.
Some jobs have specific garments that are required, and dress standards vary. Some organisations are very casual. But there are some basic, or rather, 'classic' items that are useful and appropriate in a number of employment settings. For example, many professionals swear by the black jacket trick. If you have a simple, well cut black jacket hanging over your chair or on the back of your office door, you’re able to look formal in an instant and attend any event or meeting.
If you are trying to break into the job market, you might find it useful to borrow clothes, from family, friends, or even a clothes library. Dress for success – you’re worth it.
A. The first step is to dream. Try this ‘future self’ visualisation exercise that is used by life coaches.
For fifteen minutes, close your eyes and picture yourself in the future. Where are you? What are you wearing? What is the work you are doing? Are you at home, in an office, in a meeting, on a plane? Are you working alone or with others? What qualifications do you have? Are you a boss or a support worker? Perhaps you can picture yourself in an interview for your ideal job and dream about what you might say, or picture yourself doing something really well, something that currently isn’t part of your repertoire.
When you have visualised your future self: work back in time. In order to become your ‘future self’, ask: what would that person be doing now? Where would they be living and working? What would they be studying? What employability steps could you be taking today towards that goal?
Taking time out to dream and to reflect on your life and its direction is time well spent. This is one activity you can legitimately do by having a lie-in or pretending to nap on the couch or at the beach! Without dreaming there is no goal setting or taking new focussed actions. Be kind to yourself when you dream and don’t knock crazy ideas on the head without some serious research to follow them up.
A. Congratulations on your promotion!
It does sound like this is a problem for you – and you’re not alone. Men and women can still be pretty competitive in the career stakes, and it wasn’t all that long ago that a man’s job was the always better paying. We’re still getting accustomed to high flying women.
Say something to your boyfriend. Bring the issue out into the open, don’t let it simmer. Don’t stand for comments that pull you down. You don’t have to apologise for doing well: you’ve earned it.
He might have some concerns about his own career, which is why your success is making him feel inadequate at the moment. Find out what the real problem is. Research has shown that many women in high paying, high profile careers have faced these kinds of problems in their relationships. Some are so fed up with the competition from some men that they say they would rather ‘marry down’. What this means is that they don’t care if a man earns less, they just want someone who doesn’t have issues with their success. They want caring, not competition, and they deserve it. You do too.
A. There’s a fine balance to strike if you are considering looking for a new job when you are already employed. You need to continue to show your commitment to your current employer, while keeping your eyes and ears open for a new opportunity. The way to do this is to ‘signpost a shift’ – subtly let others know in
To ensure that it isn’t only your eyes and ears that are open, why not signpost a shift with others in your field? You might be at a function, meeting or event where there is a group of colleagues from different organisations, some of which you might like to work for. Let them know, casually, that you are exploring new opportunities. Let them know that you have succeeded in the goals that you set in your current position and are looking for a new challenge. You might simply say that you have itchy feet.
Also stress your continued commitment to your current position, by saying that a new job would have to be pretty attractive for you to consider moving. In this way, others will become aware that you are open to a new job offer.
Another signposting method is to ask a key player in your industry to look out for opportunities and let others know you may be on the move. People are generally quite happy to do this, so don’t be afraid to ask. This might be a well-connected person who will let others know you are considering a job move. They may even be your mentor, or someone you have previously worked for. Prepare to be head hunted!
A. It sounds to me as if discretion is definitely the better part of valour in this situation. Once you admit to what you saw, you will be in an even more difficult position. You will be forced to be a confidante to your co-worker and your boss will know for sure you have information about him that he probably wouldn’t want you to have. You’ll be part of a triangle and part of a potential office drama, which is never a good career move. Play the wise monkey – see no evil, hear no evil and speak no evil, and don’t get caught in the middle.
A. It sounds as if work has really got on top of you. No matter what your work, remember: it isn't your whole life. You are entitled to a break – and lots of them. Follow these four ‘take a break rules’ to get yourself used to having some time-out from work.
- Take regular annual leave. Whatever your contract allows make sure you take it regularly. Don't save up your annual leave over eleven months. Preferably have two annual holiday periods a year. And this doesn't include those two or three days you take over the end of year holiday which come with their own stresses.
- If you work extra hours, take time off in lieu for these hours within the two week period you worked the extra. Taking breaks from work even during hectic busy times is important. This includes actually having at least four days total rest per month during the weekends. Don’t take work home on the weekend, at the very least have one full day off.
- Stop for lunch. Sound like a radical idea to you? Feel like there "isn't time"? Then you definitely have work practices that will lead to negative thinking spirals and more stress. Make sure you step away from your desk for at least twenty minutes – go for a walk. Have a cup of coffee or sit outside. Don’t eat lunch at your desk; make it a ritual to leave your workspace.
- Don’t overload. For every project, factor in a project break, when you will rest on your laurels.
Remember: breaks make you more productive and work effective – they are not an enemy of time but a gift of energy. If you don't take them then you will keep worrying, and the risk is that you will experience periods of critical breaks (sick leave, stress leave etc). These ‘unplanned for’ breaks are harder to deal with in the overall picture. So take a break now!
A. If there is one piece of advice I can give you regarding leaving employment it is this: Don’t Slam The Door On Your Way Out. If you are about to leave a perfectly good job (or even a bad one!) leave with style. Never slam doors when you leave a workplace – just exit gracefully.
Your sister needs to go back to her workplace and rebuild some bridges. No matter what the cause of her outburst, there is no excuse for behaving unprofessionally and having what sounds like a bit of a tantrum. An apology is in order.
No matter what level job you are in, it’s vital to keep in touch with your old boss and colleagues who are an important part of your network. Not just so that you get a great reference, but because word spreads, and nothing looks as bad as leaving others in the lurch.